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Our Purpose

We provide a fair, independent, and accessible external dispute resolution service for individual consumers, occupiers and owners of property, small businesses and not-for-profits who have been unable to resolve their complaint with a phone or internet service provider.

We fulfil our statutory obligation to resolve objections to land access activities proposed by telecommunications carriers.

We use the most appropriate means to resolve a complaint, from referral to conciliation, investigation and determination.

We collect and review information about complaints provided by consumers, occupiers, and service providers. We use these insights to provide analysis and views to the community, regulators, government and the telecommunications industry about matters that are impacting, or may impact, on telecommunications consumers. We also analyse this information to identify trends and systemic issues, to inform of areas for improvement, and to assist with addressing the root causes of complaints.

Structure and Governance

The Telecommunications Industry Ombudsman Limited (TIO) was established in 1993 to provide a free and independent dispute resolution service for small business and individual consumers who have an unresolved complaint about their telephone or internet service in Australia. Telecommunications service providers (including carriers and eligible carriage services providers) are required to be members and fund the dispute resolution scheme operated by the TIO.

We began our journey in 1967 to establish the communication infrastructure of our country completely by local production. Our goal was to build the first private and local telecom R&D of Turkey and realize the first software export. Today, on our journey, we continue on our way with pride as the architect of digital transformation of the nearby geography.

We are happy to have become the leading technology brand in the region with our vision, service quality, field strength, multiple business partnership structure and production abilities.

We make the utmost effort every single day to maintain this success and seeing our country on the highest rankings of the digital league. We are establishing the smart communication and technological infrastructure of our country by creating benchmark projects in many different sectors from finance to entertainment and from defense industry to transport.

With the hundreds of engineers in our R&D, we think and work on new generation Technologies like Internet of Things (IoT), VoIP, big data analytics, cloud informatics, multimedia, broadband communication, GSM-R, cyber security and defense communication. Today, we develop integrated communication solutions and participate in digital transformation projects in many countries from North Africa to Central Asia.

From the first day of our establishment, our focus has always been our country. Our goal is to transform our country into the region’s technology base with our local resources, our engineers and our experience of more than 50 years.

Vision
Carrying our country and region to a more digital and better future

Mission
Offering the most innovative information and communication technologies for the benefit of private & public corporations, defence industry and end-users

Why Choose SAP to Grow Your Business?

Cloudya is a smart cloud communications platform that helps make your workflow smart. Combining cloud PBX functionalities and all the UC functionalities you might need – like voicemail, call queues, screen sharing or CRM Connect. With just one number and inbox, employees can stay in contact wherever they are and across all devices.

NRTC provides the most innovative and customized business services in the industry. Our services section shows how flexible we are for all types of budgets

Since 2006, the Telecom Easy Group supplies high quality new, refurbished and used networking equipment and spare parts to customers in various business sectors and industries worldwide.

We aim to simplify the process of procuring networking equipment and spare parts. That is why we will continue to make available a large inventory of equipment to satisfy the growing needs of customers in the following industries:

•   Telecommunication operators and carriers
•   Internet Service Providers (ISP)
•   Data Centers
•   Oil and Gas
•   Electricity and Water supply
•   Aviation and airports
•   Railways
•   Aerospace and defense
•   Maritime and submarine communication
•   Satellite Communication and Research Centers
•   OEM manufacturers
•   Small and Medium and large Enterprises

Connecting the Nation since 1947

Pakistan Telecommunication Company Limited (PTCL) is the largest integrated Information Communication Technology (ICT) company of Pakistan. With a humble start from a telephone and telegraph department in 1947, it has evolved to offer latest digital and telecommunication technologies today. With the largest fixed line network of the country, PTCL offers products and services like high speed Broadband internet, CharJi wireless internet, Smart TV (IPTV) service, over-the-top (OTT) applications like Smart Link App, Smart TV App and Touch App, and world class digital content like Netflix, iflix and icflix. PTCL’s enterprise grade platforms like Smart Cloud, Tier-3 Certified Data Centers, Managed Services and Satellite Services are meeting the connectivity needs of organizations and enabling businesses to operate more efficiently. It acts as the communication backbone for the country with largest fiber cable network that spans from Khyber to Karachi and submarine cables connecting Pakistan to the world.

PTCL is proud of its more than 70 years heritage; connecting people of Pakistan. PTCL has always played its part in development of the country and is committed to building a prosperous and digitally connected Pakistan.